What to Do If You Have a Rental Car Accident in Japan
Renting a car in Japan gives you the freedom to explore at your own pace, but knowing what to do in an emergency is just as important as knowing how to read a road sign. Whether you experience a minor fender-bender in a parking lot or a more serious collision on the highway, following the correct steps protects both your safety and your insurance coverage.
Step 1: Stop Safely and Turn On Your Hazard Lights
The moment an accident occurs, move the vehicle to a safe position off the road if possible. Turn on your hazard lights immediately to warn other drivers. On an expressway, do not stay inside the car — exit from the side away from traffic and move behind the guardrail. Use the warning triangle or emergency reflectors provided in the vehicle if available.
Step 2: Check for Injuries and Call 119 If Needed
Before anything else, check whether anyone is injured. If there are any injuries — even minor-seeming ones — call 119 immediately to request an ambulance. This number is free to call from any phone anywhere in Japan, including mobile phones without a SIM card. Do not move seriously injured people unless they are in immediate danger.
Step 3: Call the Police at 110
Under Japan's Road Traffic Act, all drivers involved in a traffic accident are legally required to report it to the police, regardless of how minor the damage appears. Call 110 to report the accident. This step is critical: without an official police report, the Japan Safe Driving Center cannot issue a Traffic Accident Certificate (交通事故証明書), and without that certificate, most rental car insurance and travel insurance claims will be denied outright. Do not leave the scene without a police report reference number.
Step 4: Contact Your Rental Car Company
After calling the police, contact your rental car company as soon as possible using the emergency number printed on your rental agreement or on the sticker inside the vehicle. Failing to notify the rental company promptly can also void your insurance coverage. The company will guide you on next steps, including whether the car needs to be towed and whether a replacement vehicle can be arranged.
Step 5: Exchange Information with the Other Party
If another vehicle is involved, exchange the following information before leaving the scene:
- Full name and contact phone number
- Vehicle license plate number
- Name of their insurance company and policy number
- Driver's license number
Do not admit fault or sign any documents at the scene. Fault determination in Japan is handled by the police and insurance companies, not by the drivers themselves.
Step 6: Document the Scene
Take photos and short videos of the accident scene, including the positions of all vehicles, any visible damage, road conditions, traffic signs, and skid marks. This visual record can be invaluable when filing an insurance claim or if there is a dispute about what happened.
Understanding NOC: The Non-Operation Charge
Most Japanese rental car contracts include a Non-Operation Charge (NOC), which is a fixed fee charged by the rental company to cover lost business while the car is being repaired or cleaned after an accident. This fee is separate from repair costs and is typically around ¥20,000 for a drivable car and ¥50,000 for a car that requires towing, though exact amounts vary by company. Some optional insurance add-ons or premium credit card travel insurance plans cover or waive the NOC, so it is worth checking your coverage before you pick up the car.
Breakdown Assistance: What to Do If the Car Won't Start
If your rental car breaks down but there is no accident involved — for example, a flat tire, dead battery, or engine trouble — do not call the police. Instead, contact your rental company's road service line first. In many cases, rental companies have partnerships with JAF (Japan Automobile Federation), Japan's national roadside assistance organization. JAF can be reached 24 hours a day, 365 days a year by calling 0570-00-8139 or dialing the short code #8139. Non-members can still receive service, though fees apply.
Prepare Before You Drive
The best way to handle an emergency is to be prepared before it happens. Before starting your journey, take a photo of your rental agreement, note the emergency contact number, and make sure you understand your insurance coverage. Keeping a pen and notepad in the car for exchanging information is also a practical habit. With the right preparation, even an unexpected situation can be managed calmly and efficiently.